6th January 2022
With the increase in COVID-19 transmission within the community, we will be making the following changes to protect our Doctors, staff and most importantly our patients.
It is a condition of entry that masks
are to be worn at all times while inside the practice, including in the Doctors room. We also highly recommend that children wear a mask. This is to protect yourself, other patients, and in particular those who may be more vulnerable, as well as our reception, nursing and medical staff.
We also ask that you attend appointments alone
if possible or with one other person
, maintain social distancing where possible and maintain proper hand hygiene practices
It is the preference of all of our Doctors that consultations are conducted via telehealth where possible.
Telehealth refers to a consultation that is done via video on your smartphone
Our Doctors use a program called “GP Consult” to conduct these. When the Doctor is ready, you will be sent a SMS message to your phone asking you to click on a link to get started, accept the call, and it will then connect you via video.
For patients who have ANY of the symptoms
below, a telehealth consultation will be required in the first instance. If the Doctor deems it necessary that they see you face to face, they will organise this during the telehealth consultation.
Shortness of Breath
Vomiting or Nausea
Loss of Smell and/or Taste
A reminder that Medicare still states that you must have been seen face to face in the last 12 months to be eligible for a Medicare rebate or bulk billing (if applicable).
This does not apply for those people who are isolating due to a COVID-19 positive result, isolating due to being a close contact of a positive COVID-19 case or children under the age of 12 months.
We thank you for your cooperation and appreciate your understanding, respect and honesty during these times.